Terms & Conditions

Welcome to The Crystal Forge. By using this site, you are agreeing to comply with and be bound by the following terms of use. We recommend reviewing the terms of use. If you don’t agree with these terms, you should not use this site. Whilst we endeavour to ensure that the information available is accurate, we do not guarantee The Crystal Forge is free from typographical error or inaccuracies. The Crystal Forge does not accept liability for any errors or omissions and reserves the right to change pricing and information published on The Crystal Forge website at any time.

The Crystal Forge will not be liable for any damages of any kind arising from the use of this site, or from any products purchased from this site, including but not limited to direct, indirect, incidental, punitive and consequential damages.

1. Orders & Delivery:
All orders placed through our web site are subject to confirmation and acceptance by The Crystal Forge and will not be shipped until payment is received in full. The Crystal Forge may vary prices at any time. Once the goods are delivered to you, you will own them and it is your responsibility if they are lost or damaged. While we make every effort to process your order as quickly as possible please allow a minimum of five business days for us to fill your order and start the shipping process. Whilst we can not guarantee transit times please allow an additional three to five  business days in Australia and seven to fourteen business days internationally. We take no responsibility for loss of your order in the postal system unless you have it insured.

2. Returns & Refunds:
Please choose your items carefully as we do not automatically accept refunds or exchanges if you simply change your mind or make a wrong decision. We 100% guarantee that our items will not bounce if dropped on hard surfaces.

3. Prices & Payment:
For each online order, you must pay: 1. The applicable price for the relevant goods confirmed by The Crystal Forge, and 2. The delivery and handling fee specified on the site. All personal and credit card information provided to The Crystal Forge is encoded using Secure Sockets Layers (SSL) technology (see Privacy and Security Statement) At this stage we can only accept payments using the methods stated in the Order and Payment section of the website. All payments must be cleared before the goods are dispatched.

4. Products:
All of our products are sent to you in good condition and packaged correctly, we cannot guarantee the condition of the products on arrival.

5. Your Account:
You agree to take responsibility for the safekeeping of your username and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify The Crystal Forge in connection with any use (whether authorised or unauthorised) of your username or password. The Crystal Forge may suspend or cancel your account at any time without prior notice.

6. Images and Graphics:
The Crystal Forge aims to include up-to-date images and or graphics of all of the goods on the website. Please Note: All product images are digital and are for illustration purposes only. Colours and shades may therefore vary from image/description.

7. Liability:
Any liability of The Crystal Forge in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of The Crystal Forge be limited to: 1. In relation to the goods, the replacement of the goods or the supply of equivalent goods; and 2. In relation to the services, the supplying of the services again or the payment of the cost of having the services supplied again.

8. Changes to Terms & Conditions:
Each order is governed by the terms and conditions current when the order is placed. The Crystal Forge may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.

9. Applicable Law:
All purchases, and these terms and conditions, are subject to the law of Australian Consumer Legislation.
By using The Crystal Forge website, you consent to the Terms & Conditions described in the statement above.

10. Copyright:
All items/designs/graphics on our website are subject to copyright laws and are owned solely by The Crystal Forge. Using any images from The Crystal Forge site is forbidden without written permission.